Funio

Funio’s infrastructures team is continuously improving the quality of the service offered to our customers through different measures, which includes server security. Since we wish to keep you informed on new Funio developments, we wish to let you know that we have decided to implement a new security module on all our shared hosting servers.

Login Failure Daemon (LFD) is a module that provides security tools that allows, in part,  the blocking of certain web attacks, as well as authentication processes coming from ill-intentioned individuals in real-time, consequently blocking their IP addresses.

This allows to limit the impacts that certain attack attempts might have on our hosting servers.

If you have any questions in regards to this subject, please contact our technical support team.

The Funio Team

On Tuesday March 20th 2012, we finalized the implementation of a module called mod_security on all our Panelbox shared hosting servers. This module, known for its efficiency, allows the filtering of requests made on our web servers based on preestablished security rules.

These filters allow in part to protect you from known security vulnerabilities in certain scripts and web applications. When an action included in one of your web pages in your hosting account corresponds to one of these blocking rules, the operations performed by this page are stopped and a “403 Forbidden” page is displayed automatically instead.

Consequently, this allows the blocking of potential attacks and code injections made against your web pages. Additionally, this aims towards improving the quality of our infrastructures: by limiting the impacts of known security vulnerabilities on common web applications used by our customers, all of our customers avoid being affected by performance issues [...] Continue Reading.

Last January 16th, Funio took over the domain management systems, hosting infrastructures and customer service. Today, this transition which is not always very easy, is ongoing. We have faced many challenges in the last month, but our team has dedicated itself to the task and has been able to catch up with the accumulated lateness that was due to a high volume of requests. We see today that our efforts have borne fruit.

Here is the 3rd article out of 3 that includes a Post-mortem of the last month’s activities, as well as a descriptive of certain projects on which we will continue to work on in the next few weeks. Your comments are appreciated and will help us take the right decisions.

Customer Service

1. Post-mortem on the level of support

If you have tried to contact us in the last few weeks, it [...] Continue Reading.

Last January 16th, Funio took over the domain management systems, hosting infrastructures and customer service. Today, this transition which is not always very easy, is ongoing. We have faced many challenges in the last month, but our team has dedicated itself to the task and has been able to catch up with the accumulated lateness that was due to a high volume of requests. We see today that our efforts have borne fruit.

Here is article 2 out of 3 articles that include a Post-mortem of the last month’s activities, as well as a descriptive of certain projects on which we will continue to work on in the next few weeks. Your comments are appreciated and will help us take the right decisions.

 Our Infrastructures

 1. Post-Mortem on infrastructure stability

In the last few months, we have lived through certain problematic situations on our infrastructures. [...] Continue Reading.

Last January 16th, Funio took over the domain management systems, hosting infrastructures and customer service. Today, this transition which is not always very easy, is ongoing. We have faced many challenges in the last month, but our team has dedicated itself to the task and has been able to catch up with the accumulated lateness that was due to a high volume of requests. We see today that our efforts have borne fruit

Here is a series of 3 articles (on 3 days) that include a Post-mortem of the last month’s activities, as well as a descriptive of certain projects on which we will continue to work on in the next few weeks. Your comments are appreciated and will help us take the right decisions.

 Our internal Systems

1. Post-Mortem on the new domain management interface

Last January 16th, we have put many new systems [...] Continue Reading.

Welcome to our new blog!

Most of you have received our email communication explaining that Funio, an iWeb.com division, is now your only point of contact for your shared hosting needs. If you have not received this communication, you should receive it in the next few hours. In the last few months, we have went through a transitional period to create this new division.

Funio’s principal mandate is to evolve the shared hosting solutions by offering you a greater control and autonomy over your hosting management. In order to achieve this goal, everyone in the Funio team directs themselves towards achieving the following objectives:

• Provide you new hosting management tools that are simple and pleasant to use. The new domain management interface represents a first step towards the pursuit of this objective.
• Transmit our knowledge to you so you obtain a larger [...] Continue Reading.

 Funio support is ready to assist you!

It is real and it is now. The Funio team is in place to assist its customers starting today! In order to optimize support and better assist our customers, we have applied certain modifications and we want to make these as clear as possible.

Support Hours

*** Please note that the hours have changed starting Tuesday  February 21st 2012 ***

New hours for telephone and LiveChat support are Weekdays from 8am to 7pm. We will remain present for server monitoring and responding to your tickets 24/7.

We have promised 24/7 support and we will continue to honour that promise. We will continue to offer live support via LiveChat 24/7, and we will also be available over the phone within the following hours:

General information Weekdays, 7am to 11pm, and Weekends, 8am to 8pm (Eastern Time)

Technical assistance Weekdays, [...] Continue Reading.

Bringing you new tools!

We want our customers to better control their hosting, and the best way to do so is to empower them through self-serve and efficient tools! Knowledge is indeed power: when you can find a solution to a problem and fix it yourself, you do not only gain time, but personal satisfaction over your achievement as well. Our Knowledge Base attempts to guide you, step by step, through Video tutorials and text/image walkthroughs.

We will continue adding new articles to provide more in depth explanations on popular technical inquiries, as well as provide more articles that explain hosting basics. In other words: a space for everyone!

We hope you will enjoy this new Funio hosting feature! You should really take a look at the site!

Because you deserve better

We made a promise one day, and that was to make a new, improved and more efficient way of managing domain names. Funio just fulfilled this promise: http://funio.com/domains/guidedtour

What is so great about this management interface? Well first, it is finally trilingual. Secondly, it has the long desired feature to provide whois privacy. Third and most importantly: it looks nice and it is easy to navigate through!

Basic Features

We thought our customers would like to have basic features as well, so we made sure that the interface allowed:

• Easy access to new domain registration
• Two-click domain renewals
• Intuitive domain feature activation
• Different types of DNS management
• Simple contact Modification

Existing and New Domain Registrations

For our customers registered through iWebreservation.com, go to this page to start the transfer process to the new management interface : [...] Continue Reading.