Current Incidents

Resolved

All systems running without issues.

Recently resolved

When: Friday, April 21 2017, form 2 PM to 4 PM EST

Impact: During the maintenance, it will be impossible to provision a new VPS.

Description: We are updating our VPS configuration and therefore, while we push the changes online, the purchase and provisioning of new VPS instances during this time frame won’t be possible.

All VPS products will work perfectly during the maintenance and won’t be impacted.

Thank you for your understanding, feel free to contact us if you have any

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Start: Thursday, March 30 2017. 4.45 pm EST

Service impacted: s036

Description: We need to run a maintenance for S036. A reboot will be necessary. We expect a downtime of about one hour.

Sorry for the inconvenience and thank you for your understanding. Feel free to contact us if you need by the Assistance section of your Funio Hub.

The Funio

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When: Wednesday March 15, from 6 PM to 10 PM

Impact:  Provisioning of new VPS and scaling of existing VPS servers will not be possible 

Description: Our cloud provider will perform a maintenance on their cloud. Therefore, purchasing a new VPS or scaling an existing one won’t be possible. All VPS servers will remain available during the maintenance.

We are sorry for the inconvenience. If you have any questions, feel free to contact us through the Assistance section in the Funio Hub. The Funio

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Start: Monday, February 20 2017. 4:45 pm EST

Service impacted: s107

Description: We need to run a maintenance for s107. A reboot will be necessary. We expect a downtime of about one hour.

Sorry for the inconvenience and thank you for your understanding. Feel free to contact us if you need by the Assistance section of your Funio Hub.

The Funio

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On February 11, a hardware failure affected many of our servers and clients. This incident report aims to inform our clients about what happened in the interest of transparency.

What happened?

A hardware failure in one of our data centers on February 11 at 1:30 PM EST caused a service interruption for the customers hosted in this data center.

We had to change the hardware and configure it to solve the issue, while preserving the integrity of the servers and network configurations.

During the night, all the services were back online.

What’s next?

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Start: Wednesday, January 25 2017. 1 pm EST

Service impacted: s127 and s129 unavailable

Description: s127 and s129 are currently unavailable and our team of SysAdmins is working on it.

Sorry for the inconvenience and thank you for your understanding. Feel free to contact us if you need by the Assistance section of your Funio Hub. The Funio Team

Update: Both servers are back online. We will keep monitoring the situation. Thanks for your

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Start: Tuesday, January 24 2017

Service impacted: new SSL certificates and renewal

Description: There is an issue when in the order process of new SSL certificates and renewals. We are currently working on the issue.

Sorry for the inconvenience and thank you for your understanding. Feel free to contact us if you need by the Assistance section of your Funio Hub. The Funio

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Start: Saturday, February 11 at 13:30 EST

Description: An issue in a data center seems to impact all services. We are working on it as fast as possible.

Sorry for the inconvenience and thank you for your understanding. Feel free to contact us if you need by the Assistance section of your Funio Hub.

Update, 14:00 The whole team is working as fast as possible to fix the issue. Thanks for your patience.

Update, 14:30 The whole team is working as fast as possible to fix the issue. Thanks for your patience.

Update, 15:00 Our team of SysAdmin is in the data center

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When: Wednesday, January 11 2017 at 7 AM

Impact Some VPS are unavailable

Description: An emergency maintenance by our provider on the main storage facility caused downtime. Our team and the provider’s team are working hands in hands as fast as possible to bring the situation back to normal.

We are sorry for the inconvenience and will update this status in 30 minutes. Thank you for your understanding and patience.

Update, 9.30 AM We are still working as fast as possible on the situation. Thank you for your patience.

Update, 10.30 AM It seems some VPS are back online, we are still

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Start: Saturday, November 26 at 13:00 EST

Server: s134

Impact: Server unreachable

Server s134 is currently targeted by a Distributed Denial of Service (DDoS) attack. The server will therefore be unavailable for 24 hours.

Sorry for the inconvenience and thank you for your understanding.

Update, Monday, November 28, 08:00 The DDoS attack is over and everything should be back to normal. Thank you for your

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