Funio

The new Funio assistance interface is here!

Evolution. Improvement. Transformation. Novelties are multiplied at Funio! We are proud to present to you our new Assistance interface that stands out in 3 ways:

1 – An enjoyable design stunningly simple to use

There’s a saying that goes : an image is worth a thousand words. See our teams excellent work for yourself!

Before

After

2 – A centralized Interface for a better service

As you can see in the video above, the new section will allow you consult at the same place :

• Your ongoing assistance requests and recently resolved ones;
• Warnings on service interruptions. You can also be advised of development on the situation in a single click;
• Instant answers for a multitude of situations that you could encounter;
• A more complete form that will allow our team to obtain more information so they can provide precise answers to your questions.

All of that in a single space. Simplicity at its best.

3 – Personalized tools for a faster service

We are too busy to waste our precious time waiting. That is why as soon as you enter the subject of your request in our new assistance tool, you will receive solutions that we consider pertinent answers to your question. With this tool, you can receive an answer to most questions instantly! A solution that can easily save you time.

There remains a lot of work to completely renew the customer Hub and harmonize it under one design. We are already working on the section that allows product and financial management, so they can be implemented in the next few months.

Your comments and suggestions are always appreciated, so do not hesitate to let us know what you think!