Current Incidents

Resolved

All systems running without issues.

Recently resolved

When: Tuesday February 5, 2019, from 6:00am until 4:00pm EST

Description: CIRA, the registry for .CA, will be performing a maintenance on their system.

There is nothing you need to do to accommodate this maintenance, but during the maintenance window the .CA registry will be offline. Any attempts to complete registrations, transfers, renewals, or changes to contact information during this time will fail.

All domains will continue to resolve.

We apologize for the inconvenience, and we appreciate your patience.

Update: Tuesday,February 5, 2019, at 2:30 PM EST

Maintenance is completed and the .CA registry is back

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When: Monday, January 28, 2018 at 15:30 EST

Description: We are currently experience an issue with our knowledge base funio.help. Therefore, funio.help and its services are not available.

Our team is monitoring the situation and doing everything possible to restore the service.

Thank you for your patience and understanding.

Update: Tuesday, January 29, 2018 at 14:00 EST

We have fixed the issue and our knowledge base is back online.

Thank you for your

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When: from January 14th to February 3rd

Description: We will proceed to our yearly round of security updates on all of our servers. Therefore, all of them will need a reboot. We expect around 30 minutes max of downtime for each server.

Here is the schedule. All times are EST. Thank you for your understanding.

January 14, 04:00-06:00: ASP servers January 15, 04:00-06:00: r015-r020, s415-s419 January 16, 04:00-06:00: s231-s234 s241-s244 January 17, 04:00-06:00: s211-s214 s221-s224 January 19, 19:00-21:00: s171-s174 s181-s184 s191-s194 s201-s204 January 21, 04:00-06:00: s001 s014 s038-s039 s052-s053 s056-s057 January 22, 04:00-06:00: s027-s033 s058 January 23, 04:00-06:00: s015-s018 s021-s024

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When: Wednesday, January 9, 2018 at 23:30 EST

Description: an automatic cPanel update has caused a down in Apache service. We have already found the issue and we are working on it.

Thanks for your patience.

Update: Thursday, January 10, 2018 at 1:30 EST

We deployed the fix in all our servers.

Thank you for your

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When: Tuesday, November 20, 11:00 AM EST.

Description: An issue on our provider’s side might cause issues for your domain name management and purchases. We are in communication with our provider and will update the status as soon as we have more information.

Update, 12:00: Everything seems to be working fine, now. Thanks for your

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When: October 27, 2018 from 19:00 to October 28, 2018 at 08:00 EST.

Description: We need to run a hardware maintenance in one of our data center. During the night between October 27 and October 28, servers s001 to s058 might be unavailable for 30 minutes to 4 hours.

Sorry for the inconvenience. Thank you for your

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When: September 22, 2018, from 18:00 to 21:00 EST.

Description: We need to run a maintenance for our ASP service on servers s111 to s134, s171 to s204 and s415 to s419.

Websites using ASP might experience a 30 minute downtime during this window. If your website does not use ASP, you will not be impacted.

Thank

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When: Saturday, September 08 at 8 PM til Sunday, September 09 at 8 AM EST.

Description: We need to run a hardware maintenance in one of our Data Centers. This will impact the following servers: from s111 to s134, s200, s201, s300, s301. We expect a downtime of roughly 30 minutes during this window.

Don’t hesitate to reach out to us if you have any questions. Thanks for your

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The call center in Montreal is unable to receive phone calls. Please email: support@funio.com to open a ticket, or send a request through the Funio Hub. You may request a support agent to contact you by telephone in your email.

Sorry for the inconvenience. The Funio

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