Current Incidents

Resolved

All systems running without issues.

Recently resolved

When: Wednesday, January 11 2017 at 7 AM

Impact Some VPS are unavailable

Description: An emergency maintenance by our provider on the main storage facility caused downtime. Our team and the provider’s team are working hands in hands as fast as possible to bring the situation back to normal.

We are sorry for the inconvenience and will update this status in 30 minutes. Thank you for your understanding and patience.

Update, 9.30 AM We are still working as fast as possible on the situation. Thank you for your patience.

Update, 10.30 AM It seems some VPS are back online, we are still

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Start: Saturday, November 26 at 13:00 EST

Server: s134

Impact: Server unreachable

Server s134 is currently targeted by a Distributed Denial of Service (DDoS) attack. The server will therefore be unavailable for 24 hours.

Sorry for the inconvenience and thank you for your understanding.

Update, Monday, November 28, 08:00 The DDoS attack is over and everything should be back to normal. Thank you for your

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Start: Friday, November 18 at 16:00 EST

Server: s038

Impact: Server unreachable for 24 hours

Server s038 is currently targeted by a Distributed Denial of Service (DDoS) attack. The server will therefore be unavailable for 24 hours.

Sorry for the inconvenience and thank you for your understanding.

Update, Saturday, November 19, 16:00 As the DDoS attack is still ongoing, the server is still unavailable, sorry for the inconvenience.

Update, Sunday, November 20, 11:30 The DDoS attack is over and everything should be back to normal. Thank you for your patience.

Update, Sunday, November 20, 16:00 Unfortunately, the DDoS attack started again and the server is now

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When: Tuesday, November 01, 2016, 12:30 ET

Server affected: S106

Impact: Services unavailable for a few minutes

Description: an emergency maintenance is necessary on s106. Services will become unavailable for few minutes. Our team is working hard to bring back everything to normal as soon as possible.

We are sorry for the inconvenient, feel free to contact us if you need by the Assistance section of your Funio Hub.

Update: November 01, 13:20 ET The maintenance on s106 is completed. Thank you for your patience and

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When: Tuesday, November 01, 2016, 11:30 ET

Server affected: S105

Impact: Services unavailable for a few minutes

Description: an emergency maintenance is necessary on s105. Services will become unavailable for few minutes. Our team is working hard to bring back everything to normal as soon as possible.

We are sorry for the inconvenient, feel free to contact us if you need by the Assistance section of your Funio Hub.

Update: November 01, 13:20 ET The maintenance on s105 is completed. Thank you for your patience and

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The call center in Montreal is unable to receive phone calls. Please email: support@funio.com to open a ticket, or send a request through the Funio Hub. You may request a support agent to contact you by telephone in your email.

Sorry for the inconvenience.

The Funio Team

Update: October 25, 8:30 ET

We are still unable to receive phone calls this morning and a team is working hard to fix the issue. Thank you for your patience and understanding.

Update: October 25, 11:00 ET

We are now able to receive calls in Montreal, the phone system is back online. Thank you for your patience

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When: Monday, October 24, 2016, 10:35 ET

Server affected: S055

Impact: Services unavailable

Description: an emergency maintenance is necessary on s055. Services are therefore unavailable. Our team is working hard to bring back everything to normal as soon as possible.

We are sorry for the inconvenient, feel free to contact us if you need by the Assistance section of your Funio Hub.

Update: October 24, 12:30 ET S055 is now back online and the services should be back to normal very soon. Thank you for your patience and

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When: Friday, October 21, 2016, 08:00 ET

Server affected: S702

Impact: Services unavailable

Description: an emergency maintenance and a “file system consistency check” are necessary on s702. Services are therefore unavailable. Our team is working hard to bring back everything to normal as soon as possible.

We are sorry for the inconvenient, feel free to contact us if you need by the Assistance section of your Funio Hub.

 

Update: October 21, 10:15 ET S702 is now back online and the services are back to normal. Thank you for your patience and

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When: Thursday, October 20, 2016. 11:00 AM

Impact: Database restoration needed

Description: An unfortunate MySQL error on the server is forcing us to restore the databases. This will restore the version of your website of yesterday October 19 at around 6 PM.

We are sorry for the inconvenience. Don’t hesitate to contact us through your Funio Hub if you have any questions.

Update: Thursday October 20, 18:00 ET

We have restored 70% of the databases on the server at this point.

Update: Friday October 21, 8:00 ET

All databases have been

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When: Monday, October 17, 2016, 07:00 ET

Server affected: S105

Impact: Services unavailable

Description: an emergency maintenance and a “file system consistency check” are necessary on s105. Services are therefore unavailable. Our team is working hard to bring back everything to normal as soon as possible.

We are sorry for the inconvenient, feel free to contact us if you need by the Assistance section of your Funio Hub.

Update: October 17, 09:00 ET The file consistency check is still in progress. Thank you for your patience.

Update: October 17, 10:00 ET The file consistency check is still in progress. Thank you for your patience.

Update: October

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