Current Incidents

maintenance

When: September 20, 2017. Midnight.

Impact: 15 minutes of downtime for all VPS

Description: Our provider has to run a planned maintenance on the cloud infrastructure, which will impact our VPS services. We expect a downtime of 15 minutes and the VPS might need a reboot. Don’t hesitate if you have any questions, Thank you for your

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Recently resolved

When: Saturday, September 2. 8 AM

Impact: s221, s222, s223, s224 will be unavailable for 30 minutes

Description: A hardware maintenance is necessary on those servers. Unfortunately, there will be a 30-minute downtime.

Sorry for the inconvenience, thank you for your

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When: Saturday August 26, 19:30

Services affected:  MySQL on S040

Description: We are experiencing a few issues on the MySQL service on S040. Our team is looking into it and working as fast as possible to solve it. This might impact the availability of some websites hosted on the server.

Sorry for the inconvenience, feel free to contact us if you have any questions. The Funio team

Update, August 28, 8:00: MySQL  is working again but some databases might be corrupt. Our team is hard at work to find a fix. Feel free to contact us if you have any questions.

Update, August

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When: Tuesday, August 1 2017. 8 AM EST

Impact: 15 min downtime on s119, s120, s121, s122

Description: We need to proceed to a hardware upgrade on these servers that will cause a 15 minute downtime. Feel free to reach out to us if you have any questions. Sorry for the inconvenience and hank you for your

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The call center in Montreal is unable to receive phone calls. Please email: support@funio.com to open a ticket, or send a request through the Funio Hub. You may request a support agent to contact you by telephone in your email.

Sorry for the inconvenience. The Funio

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When: From Wednesday, June 7 to Wednesday, June 14

Impact: None expected

Description: We are currently updating cPanel on all of our infrastructure. There should be absolutely no impact, but feel free to reach out to us if you encounter any issue. Thank you for your

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When: Wednesday, June 7, from 6:00 to 7:00 AM

Services affected: s119, s120, s121, s122, s123, s124, s125, s126 will be unavailable for about 30 minutes.

Description:  We need to run a short maintenance on these servers. They will be unavailable for about 30 minutes each.

We are sorry for the inconvenience and thank you for your

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When: Thursday May 18, 19:00

Services affected: s201 and s301

Description: A reboot is necessary for those servers. We expect a downtime of around 10 minutes.

We are sorry for the inconvenience. Feel free to contact us if you have any questions. Thank you for your

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When: Wednesday May 17

Services affected: s119, s120, s121, s122, s123, s124, s125, s126, s127, s128, s129, s130, s131, s132, s133, s134, s410a, s411a, s411b, s412a, s412b, s414a, s414b

Description: These servers might experience a very short interruption of service (5 minutes maximum) during the afternoon, as we finish configuring the new hardware.

We are sorry for the inconvenience. Feel free to contact us if you have any questions. Thank you for your

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When: Tuesday May 16, 19:00 EST

Services affected: s119, s120, s121, s122, s123, s124, s125, s126, s127, s128, s129, s130, s131, s132, s133, s134, s201, s301 s410a, s411a, s411b, s412a, s412b, s414a, s414b

Description: Following the hardware malfunction of this afternoon and last night, we need to proceed to a change in the data centre.

Service will therefore be unavailable for 30 minutes, between 19:00 and 20:00.

We are sorry for the inconvenience. Feel free to contact us if you have any questions. Thank you for your understanding.

Update, 20:50: The maintenance went well and everything is back to normal. Thank you

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When: Tuesday May 16 13:50 EST

Services affected: , s119, s120, s121, s122, s123, s124, s125, s126, s127, s128, s129, s130, s131, s132, s133, s134, s410a, s411a, s411b, s412a, s412b, s414a, s414b

Description: A hardware problem is causing a downtime on the servers mentioned above. All of our team is working to solve the issue as fast as possible.

We are sorry for the inconvenience. Feel free to contact us if you have any questions. Thank you for your understanding.

Update 14:30: The service is back for now, we are monitoring the

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