Current Incidents

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All systems running without issues.

Recently resolved

When: September 22, 2018, from 18:00 to 21:00 EST.

Description: We need to run a maintenance for our ASP service on servers s111 to s134, s171 to s204 and s415 to s419.

Websites using ASP might experience a 30 minute downtime during this window. If your website does not use ASP, you will not be impacted.

Thank

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When: Saturday, September 08 at 8 PM til Sunday, September 09 at 8 AM EST.

Description: We need to run a hardware maintenance in one of our Data Centers. This will impact the following servers: from s111 to s134, s200, s201, s300, s301. We expect a downtime of roughly 30 minutes during this window.

Don’t hesitate to reach out to us if you have any questions. Thanks for your

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The call center in Montreal is unable to receive phone calls. Please email: support@funio.com to open a ticket, or send a request through the Funio Hub. You may request a support agent to contact you by telephone in your email.

Sorry for the inconvenience. The Funio

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On Monday, June 18 at 1 AM EST:

Following a software issue, we are forced to reboot the server s019. We expect between 15 and 30 minutes of downtime.

Thank you for your

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When: From June 26 to June 29 included, between 00:00 and 5 AM EST.

Description: We are upgrading all of our cPanels to the new stable version (70), following this schedule.

  • June 26: VPS with V7
  • June 27: Shared hosting and reseller plans with V7
  • June 28: VPs with V6
  • June 29: Shared hosting and reseller plans with V6

During this maintenance, you won’t be able to log into the cPanel from the Funio Hub. However, you will be able to go straight to your cPanel using your login and password. Following this upgrade, only TLS 1.2 will be

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Date: Monday, May 14 2018. From 6 AM to 7 AM EST.

Description: A hardware maintenance is necessary for s001, s014, s038, s052, s053, s056, s057, as our team needs to change SSD drives. The service will therefore be unavailable from 6 to 7 AM EST.

Thank you for your

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When: Friday May 4, 5.10 PM

Description: Following a hardware incident, s001, s014, s038 and s039 are currently unavailable. Our team is working on the issue and expects a quick resolution.

Sorry for the inconvenience and thanks for your

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When: Wednesday, April 4, 2018 at 12:00 EST

Description: we need to restart S022 in emergency following a software issue. Following this, the server and its services won’t be available for about 30 minutes.

Thanks for your patience.

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When: Friday, April 6, 2018 from 6:00 to 6:30 AM EST.

Description: a planned maintenance is necessary for our ticketing system. We will run it on Friday, April 6 from 6:00 to 6:30 AM EST.

During the maintenance, you won’t be able to access your tickets in the Funio Hub nor create any new tickets or sending emails to support@funio.com. The maintenance should last between 10 and 30 minutes.

We thank you for your patience and

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