Funio support is ready to assist you!
It is real and it is now. The Funio team is in place to assist its customers starting today! In order to optimize support and better assist our customers, we have applied certain modifications and we want to make these as clear as possible.
Support Hours
*** Please note that the hours have changed starting Tuesday February 21st 2012 ***
New hours for telephone and LiveChat support are Weekdays from 8am to 7pm. We will remain present for server monitoring and responding to your tickets 24/7.
We have promised 24/7 support and we will continue to honour that promise. We will continue to offer live support via LiveChat 24/7, and we will also be available over the phone within the following hours:
General information Weekdays, 7am to 11pm, and Weekends, 8am to 8pm (Eastern Time)
Technical assistance Weekdays, 7am to 11pm , and Weekends, 8am to 8pm (Eastern Time)
Billing and Finance Weekends, 8am to 6pm (Eastern Time)
Rest assured, we will continue answering assistance request tickets 24/7 as well.
iWeb’s phone system will continue relaying the shared hosting support calls to us for the next few days. That means you should change that auto-dial to our new number immediately! We can now be reached at the following numbers:
- Local and International : +1-514-64-FUNIO (1-514-643-8646)
- Toll free in North America : 1-855-64-FUNIO (1-855-643-8646)
For anyone who wishes to reach us and would need to dial long distance to these numbers, you can fill in our contact form and specify you wish a callback by checking the box allocated to that effect.
Billing: iWeb and Funio
It is very important to note that all customers that have received an invoice from iWeb Technologies, or that had pending balances, until January 16th 2012 must issue payments to iWeb. Invoices created by Funio will contain payment links to our own payment processing systems as indicated in these invoices.
Web Presence
It is very important for us to be where our customers are : the web. It is also very important for us to have gateways of communication put into place to reach out to you. This is why this blog was created in the first place. We are also available via Twitter and Facebook!
Most importantly, we want to remind our customers that we are here to listen to what they have to say. These means of communications are present so you can tell us what we are doing right and wrong. We cannot wait to hear from you!
