{"id":32,"date":"2012-01-15T17:31:11","date_gmt":"2012-01-15T22:31:11","guid":{"rendered":"http:\/\/blog.funio.com\/fr\/?p=32"},"modified":"2013-06-27T13:52:37","modified_gmt":"2013-06-27T17:52:37","slug":"funio-applique-des-changements-communications-et-support","status":"publish","type":"post","link":"https:\/\/blog.funio.com\/fr\/2012\/01\/funio-applique-des-changements-communications-et-support\/","title":{"rendered":"Funio applique des changements: communications et support"},"content":{"rendered":"<p><strong>Le support Funio est pr\u00eat \u00e0 vous assister!<\/strong><\/p>\n<p>C&#8217;est vrai, et c&#8217;est maintenant. L&#8217;\u00e9quipe Funio est en place pour assister ses clients d\u00e8s aujourd&#8217;hui! Afin d&#8217;optimiser le support op\u00e9rationel et mieux vous assister, nous avons mis en place certaines modifications que nous d\u00e9sirons communiquer avec vous.<\/p>\n<p><strong>Heures de support<\/strong><\/p>\n<p>*** <strong><span style=\"color: #ff0000;\">Attention, en date du 21 f\u00e9vrier, nous avons mis de nouvelle heures de soutien<\/span><\/strong> ***<\/p>\n<p>Les nouvelles heures de soutien \u00e0 la client\u00e8le en direct au t\u00e9l\u00e9phone ou au LiveChat sont d\u00e9sormais en semaine, du lundi au vendredi de 8h00 \u00e0 19h00. Nous resterons pr\u00e9sent 24h sur 24 pour surveiller les servers et r\u00e9pondre aux tickets de nos clients.<\/p>\n<p><del><span style=\"color: #c0c0c0;\">Nous vous avions promis un support 24\/7 et nous continuerons d&#8217;honorer cette promesse. Nous continuerons le soutien par LiveChat 24 heures sur 24, et nous serons aussi disponible au t\u00e9l\u00e9phone \u00e0 l&#8217;int\u00e9rieur des heures suivantes:<\/span><\/del><\/p>\n<p><del><span style=\"color: #c0c0c0;\">Informations g\u00e9n\u00e9rales : En semaine, de 7h \u00e0 23h et la fin de semaine, de 8h \u00e0 20h (Heure de l&#8217;Est)<br \/>\n<\/span><span style=\"color: #c0c0c0;\">Assistance technique : En semaine, de 7h \u00e0 23h et la fin de semaine, de 8h \u00e0 20h (Heure de l&#8217;Est)<br \/>\n<\/span><span style=\"color: #c0c0c0;\">Facturation et finances : En fin de semaine, de 8h \u00e0 18h (Heure de l&#8217;Est)<\/span><\/p>\n<p><\/del><\/p>\n<p><del><span style=\"color: #c0c0c0;\">Soyez rassur\u00e9, nous allons aussi continuer \u00e0 r\u00e9pondre \u00e0 nos requ\u00eates d&#8217;assistance techniques 24h sur 24.<\/span><\/del><\/p>\n<p><strong>T\u00e9l\u00e9phone<\/strong><\/p>\n<p>Le syst\u00e8me t\u00e9l\u00e9phonique d&#8217;iWeb continuera de relayer les appels d&#8217;h\u00e9bergement partag\u00e9 pour les prochains jours. Cela veut dire que vous devriez changer vos compositions automatique imm\u00e9diatement! Vous pouvez maintenant nous joindre au num\u00e9ros suivant:<\/p>\n<ul>\n<li>Local et International : +1-514-64-FUNIO (1-514-643-8646)<\/li>\n<li>Sans frais en Am\u00e9rique du Nord : 1-855-64-FUNIO\u00a0(1-855-643-8646)<\/li>\n<\/ul>\n<p>Pour ceux qui d\u00e9sirent nous joindre mais aurait besoin de signaler longue distance \u00e0 ces num\u00e9ros, vous pouvez remplir notre <a href=\"http:\/\/fr.funio.com\/contacts\" target=\"_blank\">formulaire contact<\/a> et cocher la case appropri\u00e9e pour un rappel.<\/p>\n<p><strong>Facturation: iWeb et Funio<\/strong><\/p>\n<p>Il est tr\u00e8s important de noter que tous les clients qui ont re\u00e7u une facture d&#8217;iWeb Technologies, ou qui ont des soldes en souffrances, en date du 16 janvier 2012, devront effectuer leurs paiements \u00e0 iWeb. Toutes les factures cr\u00e9\u00e9s par Funio contiendront un lien vers notre propre syst\u00e8me de facturation.<\/p>\n<p>Pour la convenance de la transition, nous avons gard\u00e9 les m\u00eames num\u00e9ros de compte dans notre nouveau syst\u00e8me de gestion. Cela veut dire que votre num\u00e9ro de compte chez iWeb restera le m\u00eame que chez Funio.<\/p>\n<p><strong>Pr\u00e9sence web<\/strong><\/p>\n<p>Il est tr\u00e8s important pour nous d&#8217;\u00eatre au m\u00eame endroit que nos clients: le web. Il est aussi important pour nous d&#8217;avoir une passerelle de communication mise en place pour garder le contact. C&#8217;est d&#8217;ailleurs la raison pour laquelle ce blog est en place. Nous sommes aussi disponible par <a href=\"http:\/\/twitter.com\/funiohosting\" target=\"_blank\">Twitter<\/a> et <a href=\"http:\/\/facebook.com\/funiohosting\" target=\"_blank\">Facebook<\/a>!<\/p>\n<p>Plus important encore, nous d\u00e9sirons rappeler \u00e0 nos clients que nous sommes \u00e0 l&#8217;\u00e9coute. Ces moyens de communications sont pr\u00e9sents afin que vous nous indiquiez ce que nous faisions de mal, ou de bien. Nous attendons de vos nouvelles!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le support Funio est pr\u00eat \u00e0 vous assister! C&#8217;est vrai, et c&#8217;est maintenant. L&#8217;\u00e9quipe Funio est en place pour assister ses clients d\u00e8s aujourd&#8217;hui! Afin d&#8217;optimiser le support op\u00e9rationel et mieux vous assister, nous avons mis en place certaines modifications que nous d\u00e9sirons communiquer avec vous. Heures de support *** Attention, en date du 21 [&#8230;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[7,18],"class_list":["post-32","post","type-post","status-publish","format-standard","hentry","category-funio","tag-default","tag-httpd20-e-loader-netzrgmguxd6s-jpg"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Funio applique des changements: communications et support &#8212; Funio Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.funio.com\/fr\/2012\/01\/funio-applique-des-changements-communications-et-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Funio applique des changements: communications et support &#8212; Funio Blog\" \/>\n<meta property=\"og:description\" content=\"Le support Funio est pr\u00eat \u00e0 vous assister! C&#8217;est vrai, et c&#8217;est maintenant. L&#8217;\u00e9quipe Funio est en place pour assister ses clients d\u00e8s aujourd&#8217;hui! Afin d&#8217;optimiser le support op\u00e9rationel et mieux vous assister, nous avons mis en place certaines modifications que nous d\u00e9sirons communiquer avec vous. Heures de support *** Attention, en date du 21 [...]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.funio.com\/fr\/2012\/01\/funio-applique-des-changements-communications-et-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Funio Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/FunioHosting\" \/>\n<meta property=\"article:published_time\" content=\"2012-01-15T22:31:11+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2013-06-27T17:52:37+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@funiohosting\" \/>\n<meta name=\"twitter:site\" content=\"@funiohosting\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.funio.com\\\/fr\\\/2012\\\/01\\\/funio-applique-des-changements-communications-et-support\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.funio.com\\\/fr\\\/2012\\\/01\\\/funio-applique-des-changements-communications-et-support\\\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"Funio applique des changements: communications et support\",\"datePublished\":\"2012-01-15T22:31:11+00:00\",\"dateModified\":\"2013-06-27T17:52:37+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog.funio.com\\\/fr\\\/2012\\\/01\\\/funio-applique-des-changements-communications-et-support\\\/\"},\"wordCount\":529,\"keywords\":[\"Default\",\"http:\\\/\\\/d20.e-loader.net\\\/ZRgMGuxd6s.jpg\"],\"articleSection\":[\"Funio\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog.funio.com\\\/fr\\\/2012\\\/01\\\/funio-applique-des-changements-communications-et-support\\\/\",\"url\":\"https:\\\/\\\/blog.funio.com\\\/fr\\\/2012\\\/01\\\/funio-applique-des-changements-communications-et-support\\\/\",\"name\":\"Funio applique des changements: communications et support &#8212; Funio Blog\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.funio.com\\\/fr\\\/#website\"},\"datePublished\":\"2012-01-15T22:31:11+00:00\",\"dateModified\":\"2013-06-27T17:52:37+00:00\",\"author\":{\"@id\":\"\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/blog.funio.com\\\/fr\\\/2012\\\/01\\\/funio-applique-des-changements-communications-et-support\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/blog.funio.com\\\/fr\\\/2012\\\/01\\\/funio-applique-des-changements-communications-et-support\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/blog.funio.com\\\/fr\\\/2012\\\/01\\\/funio-applique-des-changements-communications-et-support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/blog.funio.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Funio applique des changements: communications et support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/blog.funio.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/blog.funio.com\\\/fr\\\/\",\"name\":\"Funio Blog\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/blog.funio.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"\",\"url\":\"https:\\\/\\\/blog.funio.com\\\/fr\\\/author\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Funio applique des changements: communications et support &#8212; Funio Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.funio.com\/fr\/2012\/01\/funio-applique-des-changements-communications-et-support\/","og_locale":"en_US","og_type":"article","og_title":"Funio applique des changements: communications et support &#8212; Funio Blog","og_description":"Le support Funio est pr\u00eat \u00e0 vous assister! C&#8217;est vrai, et c&#8217;est maintenant. L&#8217;\u00e9quipe Funio est en place pour assister ses clients d\u00e8s aujourd&#8217;hui! Afin d&#8217;optimiser le support op\u00e9rationel et mieux vous assister, nous avons mis en place certaines modifications que nous d\u00e9sirons communiquer avec vous. Heures de support *** Attention, en date du 21 [...]","og_url":"https:\/\/blog.funio.com\/fr\/2012\/01\/funio-applique-des-changements-communications-et-support\/","og_site_name":"Funio Blog","article_publisher":"https:\/\/www.facebook.com\/FunioHosting","article_published_time":"2012-01-15T22:31:11+00:00","article_modified_time":"2013-06-27T17:52:37+00:00","twitter_card":"summary_large_image","twitter_creator":"@funiohosting","twitter_site":"@funiohosting","twitter_misc":{"Written by":"","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.funio.com\/fr\/2012\/01\/funio-applique-des-changements-communications-et-support\/#article","isPartOf":{"@id":"https:\/\/blog.funio.com\/fr\/2012\/01\/funio-applique-des-changements-communications-et-support\/"},"author":{"name":"","@id":""},"headline":"Funio applique des changements: communications et support","datePublished":"2012-01-15T22:31:11+00:00","dateModified":"2013-06-27T17:52:37+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.funio.com\/fr\/2012\/01\/funio-applique-des-changements-communications-et-support\/"},"wordCount":529,"keywords":["Default","http:\/\/d20.e-loader.net\/ZRgMGuxd6s.jpg"],"articleSection":["Funio"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/blog.funio.com\/fr\/2012\/01\/funio-applique-des-changements-communications-et-support\/","url":"https:\/\/blog.funio.com\/fr\/2012\/01\/funio-applique-des-changements-communications-et-support\/","name":"Funio applique des changements: communications et support &#8212; Funio Blog","isPartOf":{"@id":"https:\/\/blog.funio.com\/fr\/#website"},"datePublished":"2012-01-15T22:31:11+00:00","dateModified":"2013-06-27T17:52:37+00:00","author":{"@id":""},"breadcrumb":{"@id":"https:\/\/blog.funio.com\/fr\/2012\/01\/funio-applique-des-changements-communications-et-support\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.funio.com\/fr\/2012\/01\/funio-applique-des-changements-communications-et-support\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/blog.funio.com\/fr\/2012\/01\/funio-applique-des-changements-communications-et-support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.funio.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Funio applique des changements: communications et support"}]},{"@type":"WebSite","@id":"https:\/\/blog.funio.com\/fr\/#website","url":"https:\/\/blog.funio.com\/fr\/","name":"Funio Blog","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.funio.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"","url":"https:\/\/blog.funio.com\/fr\/author\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.funio.com\/fr\/wp-json\/wp\/v2\/posts\/32","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.funio.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.funio.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.funio.com\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.funio.com\/fr\/wp-json\/wp\/v2\/comments?post=32"}],"version-history":[{"count":13,"href":"https:\/\/blog.funio.com\/fr\/wp-json\/wp\/v2\/posts\/32\/revisions"}],"predecessor-version":[{"id":1619,"href":"https:\/\/blog.funio.com\/fr\/wp-json\/wp\/v2\/posts\/32\/revisions\/1619"}],"wp:attachment":[{"href":"https:\/\/blog.funio.com\/fr\/wp-json\/wp\/v2\/media?parent=32"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.funio.com\/fr\/wp-json\/wp\/v2\/categories?post=32"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.funio.com\/fr\/wp-json\/wp\/v2\/tags?post=32"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}