{"id":1283,"date":"2013-04-24T13:37:26","date_gmt":"2013-04-24T17:37:26","guid":{"rendered":"http:\/\/blog.funio.com\/fr\/?p=1283"},"modified":"2013-06-27T13:48:44","modified_gmt":"2013-06-27T17:48:44","slug":"resultats-sondage-2013-dernieres-remarques-article-33","status":"publish","type":"post","link":"https:\/\/blog.funio.com\/fr\/2013\/04\/resultats-sondage-2013-dernieres-remarques-article-33\/","title":{"rendered":"R\u00e9sultats Sondage 2013 : Derni\u00e8res remarques (Article 3\/3)"},"content":{"rendered":"

Cet article est le dernier d’une s\u00e9rie de 3 articles portant sur nos constatations suite \u00e0 l’\u00e9valuation des r\u00e9sultats d’un r\u00e9cent sondage que nous avons fait parvenir \u00e0 nos clients. L’article pr\u00e9c\u00e9dent<\/a> portait sur l’am\u00e9lioration de nos communications et de notre pr\u00e9sence aupr\u00e8s de nos clients.<\/p>\n

Conserver un excellent rapport qualit\u00e9\/prix<\/h3>\n

Le sondage confirme que nos clients appr\u00e9cient le rapport qualit\u00e9\/prix de Funio. Par cons\u00e9quent, nous croyons qu’il est imp\u00e9ratif que nous conservions cet avantage. En plus, nous d\u00e9sirons poursuivre l’am\u00e9lioration continuelle de nos syst\u00e8mes, nos services et nos produits, pour ne nommer que celles dont nous avons parl\u00e9 dans les articles pr\u00e9c\u00e9dents (1\/3<\/a> et 2\/3<\/a>).<\/p>\n

Evidemment, il existe des solutions d’h\u00e9bergement Web pour tous les budgets. Un de nos objectifs est de rendre accessible \u00e0 tous nos clients des solutions qui ne l’\u00e9taient pas auparavant, soit parce qu’elles \u00e9taient trop complexes, soit par manque de disponibilit\u00e9 ou soit parce qu’elles \u00e9taient trop dispendieuses. Nous prenons toujours en compte ce rapport qualit\u00e9\/prix dans le d\u00e9veloppement de nos produits et nous continuerons \u00e0 le faire dans le d\u00e9veloppement de nos prochains produits. Par exemple, nous \u00e9tudions la possibilit\u00e9 d’impl\u00e9menter une solution compl\u00e8te de \u00abcopie de sauvegarde\u00bb pour laquelle 65% de nos clients ont d\u00e9not\u00e9s un int\u00e9r\u00eat.<\/p>\n

Services de soutien<\/h3>\n

\"\"<\/p>\n

Ceci dit, les besoins de nos clients sont tous diff\u00e9rents et c’est pourquoi nous avions demand\u00e9 dans notre sondage si la possibilit\u00e9 d’ajouter une gamme de services pour laquelle il y aurait des frais de support \u00e9tait une option viable. \u00c0 noter qu’il n’est pas question ici de facturer tous nos clients pour une plateforme de support. Au contraire, le soutien technique continuerait de faire partie de nos offres. Selon notre sondage, 75% de nos clients n’utiliseraient pas ce service, mais 25% auraient un int\u00e9r\u00eat, selon le tarif ou les forfaits propos\u00e9s. Toutefois, il nous reste encore plusieurs d’obstacles \u00e0 surmonter avant l’impl\u00e9mentation d’une telle solution. Nous d\u00e9sirons absolument \u00e9viter de \u00abfaire payer nos clients pour obtenir du service\u00bb, et nous voulons att\u00e9nuer au maximum l’effet d’un \u00abservice \u00e0 2 vitesses\u00bb.<\/p>\n

L’id\u00e9e derri\u00e8re le concept d’un support personnalis\u00e9 payant est plut\u00f4t de s’adapter aux besoins des diff\u00e9rents profils de notre client\u00e8le et ouvrir l’acc\u00e8s \u00e0 \u00aben obtenir plus\u00bb pour ceux qui en ont un r\u00e9el besoin. C’est \u00e0 dire des d\u00e9lais de r\u00e9ponses plus courts, des r\u00e9ponses plus d\u00e9taill\u00e9es, un service plus personnalis\u00e9, l’acc\u00e8s \u00e0 une expertise technique plus avanc\u00e9e et d’autres avantages, le tout \u00e0 l’int\u00e9rieur du m\u00eame rapport qualit\u00e9\/prix, sans p\u00e9naliser les clients qui n’ont pas recours \u00e0 ce service additionnel. Il s’agit d’un grand d\u00e9fi, et si nous ne trouvons pas solution \u00e0 ces obstacles, nous ne le lancerons tout simplement pas.<\/p>\n

Merci<\/h3>\n

C’\u00e9tait le dernier article de la s\u00e9rie portant sur les r\u00e9sultats de notre r\u00e9cent sondage. Nous aimerions sinc\u00e8rement vous remercier \u00e0 nouveau pour votre participation, et nous esp\u00e9rons que vous continuerez de nous transmettre vos commentaires et vos suggestions. Nous ne pouvons nous r\u00e9p\u00e9ter assez souvent : nous appr\u00e9cions et travaillons avec tout commentaire qui nous est transmis.<\/p>\n","protected":false},"excerpt":{"rendered":"

Cet article est le dernier d’une s\u00e9rie de 3 articles portant sur nos constatations suite \u00e0 l’\u00e9valuation des r\u00e9sultats d’un r\u00e9cent sondage que nous avons fait parvenir \u00e0 nos clients. L’article pr\u00e9c\u00e9dent portait sur l’am\u00e9lioration de nos communications et de notre pr\u00e9sence aupr\u00e8s de nos clients. Conserver un excellent rapport qualit\u00e9\/prix Le sondage confirme que […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,21],"tags":[7,57],"class_list":["post-1283","post","type-post","status-publish","format-standard","hentry","category-funio","category-infrastructures","tag-default","tag-httpmedia-funio-comimageskbblogfunio_sondage-jpg"],"yoast_head":"\nR\u00e9sultats Sondage 2013 : Derni\u00e8res remarques (Article 3\/3) — Funio Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.funio.com\/fr\/2013\/04\/resultats-sondage-2013-dernieres-remarques-article-33\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9sultats Sondage 2013 : Derni\u00e8res remarques (Article 3\/3) — Funio Blog\" \/>\n<meta property=\"og:description\" content=\"Cet article est le dernier d’une s\u00e9rie de 3 articles portant sur nos constatations suite \u00e0 l’\u00e9valuation des r\u00e9sultats d’un r\u00e9cent sondage que nous avons fait parvenir \u00e0 nos clients. 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