{"id":1249,"date":"2013-04-17T15:22:29","date_gmt":"2013-04-17T19:22:29","guid":{"rendered":"http:\/\/blog.funio.com\/fr\/?p=1249"},"modified":"2013-06-27T13:49:52","modified_gmt":"2013-06-27T17:49:52","slug":"resultats-sondage-2013-continuation-des-remarques-article-23","status":"publish","type":"post","link":"https:\/\/blog.funio.com\/fr\/2013\/04\/resultats-sondage-2013-continuation-des-remarques-article-23\/","title":{"rendered":"R\u00e9sultats Sondage 2013 : continuation des remarques (Article 2\/3)"},"content":{"rendered":"

Cet article est le deuxi\u00e8me d’une s\u00e9rie de 3 articles portant sur nos constatations suite \u00e0 l’\u00e9valuation des r\u00e9sultats d’un r\u00e9cent sondage que nous avons fait parvenir \u00e0 nos clients. L’article pr\u00e9c\u00e9dent<\/a> portait sur l’am\u00e9lioration de la consistance de nos services.<\/p>\n

Am\u00e9lioration de nos communications et notre pr\u00e9sence aupr\u00e8s de nos clients<\/strong><\/p>\n

Tout au long de la derni\u00e8re ann\u00e9e, tous nos efforts ont \u00e9t\u00e9 orient\u00e9s vers l’optimisation de nos op\u00e9rations. Effectivement, nous nous sommes concentr\u00e9 en grande partie sur nos interfaces client, nos fournisseurs, nos processus de gestion au service \u00e0 la client\u00e8le, nos infrastructures et nos produits. Et ce n’est pas termin\u00e9! Il nous reste encore beaucoup de travail \u00e0 faire malgr\u00e9 que nous sommes tr\u00e8s satisfait de ce qui a \u00e9t\u00e9 accompli jusqu’\u00e0 maintenant.<\/p>\n

\"\"<\/p>\n

Toutes ces mises \u00e0 jour et ces optimisations expliquent s\u00fbrement pourquoi peu d’effort a \u00e9t\u00e9 mis sur les communications. En effet, nos \u00abNewsletters\u00bb et nos articles sur notre blog ont une fr\u00e9quence irr\u00e9guli\u00e8re voire sporadique, et nous sommes peu actif sur les m\u00e9dias sociaux. Bref, notre sondage r\u00e9v\u00e8le qu’environ 50% de nos clients consid\u00e8rent ne pas bien conna\u00eetre Funio et ses services; nous devons rem\u00e9dier \u00e0 cette perception. C’est pourquoi vous verrez appara\u00eetre dans les prochains temps un plus grand nombre de contacts de notre part, soit des \u00e9changes plus fr\u00e9quents entre nous et nos clients, et la mise en place de moyens qui nous permettront de r\u00e9duire la distance qui nous s\u00e9parent.<\/p>\n

Nous souhaitons aussi am\u00e9liorer les explications qui vous sont transmises en lien avec l’utilisation de nos services. La majorit\u00e9 de nos clients pr\u00e9f\u00e8rent intervenir eux-m\u00eame lorsqu’ils ont besoin de configurer leur espace d’h\u00e9bergement ou consulter leur compte. Les interfaces comme le \u00abHub Client\u00bb et \u00abPanelbox\u00bb offrent un tr\u00e8s grand nombre de fonctionnalit\u00e9s qui permettent \u00e0 nos clients d’intervenir seuls, mais ils semble que plusieurs de ces fonctionnalit\u00e9s demeurent m\u00e9connues. Nous souhaitons donc donner encore plus de contr\u00f4le \u00e0 nos clients. Pour y arriver, nous devrons pr\u00e9senter et expliquer davantage les outils qui sont mis \u00e0 votre disposition.<\/p>\n

Note : L’article suivant porte sur la pr\u00e9servation d’un excellent rapport qualit\u00e9\/prix<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Cet article est le deuxi\u00e8me d’une s\u00e9rie de 3 articles portant sur nos constatations suite \u00e0 l’\u00e9valuation des r\u00e9sultats d’un r\u00e9cent sondage que nous avons fait parvenir \u00e0 nos clients. L’article pr\u00e9c\u00e9dent portait sur l’am\u00e9lioration de la consistance de nos services. Am\u00e9lioration de nos communications et notre pr\u00e9sence aupr\u00e8s de nos clients Tout au long […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,21],"tags":[7,57],"class_list":["post-1249","post","type-post","status-publish","format-standard","hentry","category-funio","category-infrastructures","tag-default","tag-httpmedia-funio-comimageskbblogfunio_sondage-jpg"],"yoast_head":"\nR\u00e9sultats Sondage 2013 : continuation des remarques (Article 2\/3) — Funio Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.funio.com\/fr\/2013\/04\/resultats-sondage-2013-continuation-des-remarques-article-23\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9sultats Sondage 2013 : continuation des remarques (Article 2\/3) — Funio Blog\" \/>\n<meta property=\"og:description\" content=\"Cet article est le deuxi\u00e8me d’une s\u00e9rie de 3 articles portant sur nos constatations suite \u00e0 l’\u00e9valuation des r\u00e9sultats d’un r\u00e9cent sondage que nous avons fait parvenir \u00e0 nos clients. 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