{"id":56,"date":"2012-01-15T17:27:21","date_gmt":"2012-01-15T22:27:21","guid":{"rendered":"http:\/\/blog.funio.com\/en\/?p=56"},"modified":"2013-06-27T16:00:05","modified_gmt":"2013-06-27T20:00:05","slug":"funio-applying-changes-communications-and-support","status":"publish","type":"post","link":"https:\/\/blog.funio.com\/en\/2012\/01\/funio-applying-changes-communications-and-support\/","title":{"rendered":"Funio Applying Changes: Communications and Support"},"content":{"rendered":"

\u00a0Funio support is ready to assist you!<\/strong><\/p>\n

It is real and it is now. The Funio team is in place to assist its customers starting today! In order to optimize support and better assist our customers, we have applied certain modifications and we want to make these as clear as possible.<\/p>\n

Support Hours<\/strong><\/p>\n

*** Please note that the hours have changed starting Tuesday \u00a0February 21st 2012<\/span><\/strong> ***<\/p>\n

New hours for telephone and LiveChat support are Weekdays from 8am to 7pm. We will remain present for server monitoring and responding to your tickets 24\/7.<\/p>\n

We have promised 24\/7 support and we will continue to honour that promise. We will continue to offer live support via LiveChat 24\/7, and we will also be available over the phone within the following hours:<\/span><\/del><\/p>\n

General information Weekdays, 7am to 11pm, and Weekends, 8am to 8pm (Eastern Time)<\/span><\/del><\/p>\n

Technical assistance Weekdays, 7am to 11pm , and Weekends, 8am to 8pm (Eastern Time)<\/span><\/p>\n

<\/del><\/p>\n

Billing and Finance Weekends, 8am to 6pm (Eastern Time)<\/span><\/del><\/p>\n

Rest assured, we will continue answering assistance request tickets 24\/7 as well.<\/span><\/del><\/p>\n

\u00a0Telephone<\/strong><\/div>\n

iWeb’s phone system will continue relaying the shared hosting support calls to us for the next few days. That means you should change that auto-dial to our new number immediately! We can now be reached at the following numbers:<\/p>\n