Current Incidents

Resolved

All systems running without issues.

Recently resolved

When: Friday, 27 March 23:30 EST

Services affected: s001, s014, s038 and s039

Description: A hardware problem is causing downtime on the servers mentioned above.  We have already detected the problem and our team is working to solve the issue as fast as possible.

We are sorry for the inconvenience. Feel free to contact us if you have any questions.

Thank you for your understanding.

Update: Saturday, 28 March 12:30 EST

All of the servers are operational. Thank you for your patience and

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When: Wednesday, March 25, 2020 at 10:00 am EDT

Description: A problem between our servers and our provider OpenSRS prevents our system from registering, renewing and manage .Ca domains. If you need to do an update on a .Ca domain you can open a ticket and it will be done manually by our team. At the moment we don’t know when the problem will be resolved.

Thank you for your patience.

Update: Our provider fixed the issue and everything is back to normal

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Start: Tuesday, March 17, 2020. 20:30 EST

Service impacted: s022

Description: s022 server is currently under a DDoS attack and is, therefore, null routed and unavailable.

Sorry for the inconvenience and thank you for your understanding.

Feel free to contact us if you need it by the Assistance section of your Funio Hub.

The Funio Team

Update: Wednesday, March 18, 21:00 EST The attack appears to be over and the server is back online. We will keep monitoring the

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When: Thursday, March 12, 2020 at 9:30 am EDT

Description: A problem with our provider Globalsign prevents our system from registering and renewing SSL certificates. We don’t know when the problem will be resolved.

Thank you for your patience.

Update: Our provider fixed the issue this morning and everything is back to

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When: Thursday February 20th , 2020 from 10:00 PM until 11:00 PM EST

Description: Our provider will perform an emergency network maintenance to a portion of the network infrastructure within one of their datacenter. We expect a 10 minutes downtime during the maintenance for our servers located in this datacenter which are: s001-s058, s211-s244, r015-r020, ns1/ns3.panelboxmanager.com

We apologize for any inconvenience this maintenance may

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When: from January 11th and 19th 2020

Description: We will proceed to our yearly round of security updates on all of our servers. Therefore, all of them will need a reboot.

We expect around 1 hour max of downtime for each server. Times are in EST, Eastern Standard Time.

January 11, 09:00 – 18:00: r015 – r020, s001 – s058, and s211 – s244

January 12, 09:00 – 18:00: s415 – s419, s111 – s134, and s171 – s204

January 13 to 19, 05:00 – 7:00: VPS servers.

Thank you for your understanding.

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When: From Monday December 16th, 2019 10:00 pm EST to Tuesday December 17th, 2019 5:00 AM EST From Tuesday December 17th, 2019 10:00 pm EST to Wednesday December 18th, 2019 5:00 AM EST From Wednesday December 18th, 2019 10:00 pm EST to Thursday December 19th, 2019 5:00 AM EST

Description: As part of our efforts to continually improve our service, we will perform an upgrade of the network for the VPS infrastructure.

While every effort will be made to minimize impacts to customer infrastructure, customers should expect temporary network interruptions of less than 60 seconds.

Thank you in advance for your

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When: From Wednesday December 11th, 2019 11:00 pm EST to Thursday December 12th, 2019 5:00 AM EST

Description: As part of our efforts to continually improve our service, we will perform a planned maintenance to the network of the VPS infrastructure. This maintenance is part of our ongoing preparations for the upcoming upgrades to the data center’s network infrastructure, and is in addition to the planned December 5th, 2019 maintenance.

No impact is expected.

Thank you in advance for your

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When: From Thursday December 5th, 2019 11:00 pm EST to Friday December 6th, 2019 5:00 AM EST

Description: As part of our efforts to continually improve our service, we will perform a planned maintenance to the network of the VPS infrastructure. This maintenance is part of our ongoing preparations for the upcoming upgrades to the data center’s network infrastructure. No impact is expected.

Thank you in advance for your

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When: Saturday November 30th, 2019 from 10:00 AM until 10:30 AM EST

Description: We need to perform an network maintenance on servers s001 to s058 and s211 to s244. There should be no downtime during the maintenance.

Thank you for your

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