Funio

Update: Wednesday, May 9th, 2012 10:10 a.m.

The attack has stopped, and everything is back to normal.

Thank you for your understanding!

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Service affected: s046 panelbox server Start: Tuesday May 8th 2012 11:45 a.m. EST Impact: Connections may sporadically drop out Estimated time of resolution : Unknown

s046 is currently the target of a DDoS attack.

Our systems administrators are currently mitigating the attack. While the attack is ongoing, the services may appear to be on and off due to rate limiting amongst other things.

Thank you for your time and patience.

Update : Saturday, May 5th 2012, 3:00 a.m. EST

The update was successfully deployed, and will allow the daily problems we’ve been having this week with s001 and s014 to go away.

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Start time: Saturday,  May 5th 2012 02:00 a.m. EST) Resolution time: Estimated to 1 hour Impact: The services provided by the Panelbox server s001 & s014 will be unavailable during the maintenance.

We will be updating some core software components underlying the infrastructure.

Thank you for your comprehension.

Should you have any inquiries, feel free to contact our support team: http://funio.com/contacts.

Update 10:30 a.m. EST

Services are now restored, and will be monitored closely throughout the day.

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Service affected: s001 and s014 panelbox servers Start: Thursday May 3rd 2012, 9am EST Impact: Server Instability and access Estimated time of resolution : Unknown

s001 and s014 are under maintenance for server instability and performance issues. The servers are currently unavailable.

Our technicians are investigating the issue at this time.

Thank you for your time and patience.

Resolved Monday April 9th 2012 12pm EST

The issue was resolved after several manipulations. Services are up and running and functioning normally.

Thank you for your patience and understanding.

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Service affected: s053 panelbox server Start: Monday April 9th 2012 11am EST Impact: Server Instability and access Estimated time of resolution : Unknown

s053 is under maintenance for server instability and performance issues. The server might become unavailable at times.

Our technicians are investigating the issue at this time.

Thank you for your time and patience.

Service affected: all services on s045 Start: Thursday, April 05, 2012 at 10:30 EST Impact: accessibility problem Estimated time of resolution : resolved

Server s046 as experience slow downs and connectivity issues. The problem lasted 15 to 20 minutes. We are still monitoring the situation in case the problem occur again. We apologize for any inconvenience this situation may cause. If you have any questions, please do not hesitate to contact our support team (http://www.funio.com/contacts/).

Issue started: Tuesday March 27th 2012 at 4:30pm

Part of our servers are experiencing slow downs and accessibility issues at this time due to a DDos attack.

Our technicians’ initial attempts to stop the attack have not resolved the issue just yet. We expect the servers to be slow until we can fully mitigate the attack.

We do not have an estimated time of resolution at the moment, but more information will follow.

Thank you for your understanding.

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Update: Tuesday March 27th 2012 at 5:15pm

The attack has been mitigated. Only one server is still affected by the attack: s052.

We Details

A filesystem check is currently being run on s005 to insure the integrity of the filesystem.

This only affects customers hosted on s005.panelboxmanager.com

We apologize for any inconvenience this situation may cause. If you have any questions, please do not hesitate to contact our support team (http://www.funio.com/contacts/).

Thank you for your patience and understanding.

Resolved

We have completed the task successfully. As expected, there was no impact on the services.

Thank you!

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Affected services: Jinn and Lumiva email infrastructure Impact: No service outage is to be expected Start: Wednesday, March 14, 2011 at 06:00 EDT

A preventive maintenance will be conducted Wednesday, March 14, 2011 at 06:00 EDT for the mail clusters Jinn and Lumiva.

This maintenance will be NON SERVICE IMPACTING; however, due to the nature of the work we are sending this out as a precautionary notice.

If you have any questions, please do not hesitate to contact our technical support Details

Update 16:38 EST

Everything is back to normal.

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Update 16:22 EST

The issue is the mysql library for PHP which didn’t follow a MySQL update. PHP is being recompiled at this very moment.

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Service affected: s105 mysql Start: Monday March 5th 15:55 EST Impact: all sites using mysql databases getting connection errors Estimated time of resolution : 30 minutes

We are currently investigating a situation that affects MySQL connections on Panelbox server s105.

Our technical team is actively working on finding a solution to this problem.

We apologize for any inconvenience this situation may cause. If you have Details

Issue Resolved

Update: Friday March 2nd 11pm.

Communication issue (routing problem) between LivePerson and Funio has been resolved.

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Start of event: Friday March 2nd 2012, 2pm.

Issue: LiveChat unavailable

We are investigating a problem with the LiveChat system. There are communication problems with the provider (LivePerson). We do not have a resolution timeframe at this time.