Funio

Funio’s infrastructures team is continuously improving the quality of the service offered to our customers through different measures, which includes server security. Since we wish to keep you informed on new Funio developments, we wish to let you know that we have decided to implement a new security module on all our shared hosting servers.

Login Failure Daemon (LFD) is a module that provides security tools that allows, in part,  the blocking of certain web attacks, as well as authentication processes coming from ill-intentioned individuals in real-time, consequently blocking their IP addresses.

This allows to limit the impacts that certain attack attempts might have on our hosting servers.

If you have any questions in regards to this subject, please contact our technical support team.

The Funio Team

On Tuesday March 20th 2012, we will finalize the implementation of a module called mod_security on all our Panelbox shared hosting servers. This module, known for its efficiency, allows the filtering of requests made on our web servers based on preestablished security rules.

These filters allow in part to protect you from known security vulnerabilities in certain scripts and web applications. When an action included in one of your web pages in your hosting account corresponds to one of these blocking rules, the operations performed by this page are stopped and a “403 Forbidden” page is displayed automatically instead.

Consequently, this allows the blocking of potential attacks and code injections made against your web pages. Additionally, this aims towards improving the quality of our infrastructures: by limiting the impacts of known security vulnerabilities on common web applications used by our customers, all of our customers avoid being affected by performance issues [...] Continue Reading.

Last January 16th, Funio took over the domain management systems, hosting infrastructures and customer service. Today, this transition which is not always very easy, is ongoing. We have faced many challenges in the last month, but our team has dedicated itself to the task and has been able to catch up with the accumulated lateness that was due to a high volume of requests. We see today that our efforts have borne fruit.

Here is the 3rd article out of 3 that includes a Post-mortem of the last month’s activities, as well as a descriptive of certain projects on which we will continue to work on in the next few weeks. Your comments are appreciated and will help us take the right decisions.

Customer Service

1. Post-mortem on the level of support

If you have tried to contact us in the last few weeks, it [...] Continue Reading.

Last January 16th, Funio took over the domain management systems, hosting infrastructures and customer service. Today, this transition which is not always very easy, is ongoing. We have faced many challenges in the last month, but our team has dedicated itself to the task and has been able to catch up with the accumulated lateness that was due to a high volume of requests. We see today that our efforts have borne fruit.

Here is article 2 out of 3 articles that include a Post-mortem of the last month’s activities, as well as a descriptive of certain projects on which we will continue to work on in the next few weeks. Your comments are appreciated and will help us take the right decisions.

 Our Infrastructures

 1. Post-Mortem on infrastructure stability

In the last few months, we have lived through certain problematic situations on our infrastructures. [...] Continue Reading.

Last January 16th, Funio took over the domain management systems, hosting infrastructures and customer service. Today, this transition which is not always very easy, is ongoing. We have faced many challenges in the last month, but our team has dedicated itself to the task and has been able to catch up with the accumulated lateness that was due to a high volume of requests. We see today that our efforts have borne fruit

Here is a series of 3 articles (on 3 days) that include a Post-mortem of the last month’s activities, as well as a descriptive of certain projects on which we will continue to work on in the next few weeks. Your comments are appreciated and will help us take the right decisions.

 Our internal Systems

1. Post-Mortem on the new domain management interface

Last January 16th, we have put many new systems [...] Continue Reading.

¡Bienvenidos a nuestro blog!

La mayoría de ustedes ha recibido el anuncio por correo electrónico explicando que Funio, una división de iWeb.com, es a partir de ahora, su único punto de contacto para sus necesidades de alojamiento compartido. Si no ha recibido este mensaje, lo hará en las próximas horas. En los últimos meses pasamos por un período de transición destinado a la creación de la nueva división.

El mandato principal de Funio es hacer el desarrollo de soluciones de alojamiento compartido y de ofrecerle mejor control y mayor autonomía en la gestión de su alojamiento web. Con el fin de lograrlo, todos los miembros del equipo de Funio están dedicados a alcanzar los siguientes objetivos:

• Proporcionarle nuevas herramientas de gestión de alojamiento, simples y agradables de usar. La nueva interfaz de gestión de dominios representa el primer paso hacia la consecución [...] Continue Reading.

¡El soporte de Funio está listo para ayudarlo!

Es real y es ahora. ¡El equipo Funio esta preparado para comenzar a ayudar a los clientes a partir de hoy! A fin de optimizar el soporte y ayudar mejor a nuestros clientes, hemos realizado ciertas modificaciones y queremos que esto sea lo más claro posible.

Horario de Soporte

*** Please note that the hours have changed starting Tuesday  February 21st 2012 ***

New hours for telephone and LiveChat support are Weekdays from 8am to 7pm. We will remain present for server monitoring and responding to your tickets 24/7.

Hemos prometido soporte 24/7 y continuaremos cumpliendo nuestra promesa. Seguiremos ofreciendo soporte a través de la Asistencia en Línea 24/7, y estaremos disponibles al teléfono dentro de los siguientes horarios:

Información General Días de la semana, 7am a 11pm, y Fines de semana, 8am [...] Continue Reading.

¡Traemos nuevas herramientas!

Deseamos que nuestros clientes tengan un mejor control del alojamiento, ¡y la mejor forma de hacerlo es poniendo bajo su poder herramientas eficientes y de auto servicio! Conocimiento es en verdad poder: cuando puede encontrarle la solución a un problema, y solucionarla usted mismo, no solo gana tiempo, sino también satisfacción personal por el logro. Nuestra Base de Conocimiento intenta guiarlo, paso a paso, a través de Video tutoriales y guías con imágenes y texto.

Ahora, en inglés o francés. Muy pronto en español.

Continuaremos agregando nuevos artículos y brindando explicaciones más detalladas sobre consultas técnicas populares, como también artículos sobre los fundamentos del alojamiento. En otras palabras: ¡un lugar para todos!

¡Esperamos que disfrute de esta nueva característica del alojamiento Funio! ¡Usted realmente debería echarle un vistazo a la página!

Porque usted merece algo mejor

Un día hicimos la promesa de crear una nueva, mejorada y más eficiente forma de administrar los nombres de dominio. Funio acaba de cumplir con su promesa: http://es.funio.com/dominios/guidedtour

¿Qué es lo fabuloso de esta interfase de administración?  En primer lugar, es trilingüe. Segundo, tiene la tan deseada característica de privacidad whois. Y por último y más importante: ¡se ve fabulosa y es fácil de utilizar!

Características Básicas

Pensamos que a nuestros clientes les gustaría tener características básicas también, por lo que nos aseguramos de que la interfase permita:

• Fácil acceso para registrar un nuevo dominio
• Renovación de dominios en dos clicks
• Activación de características de dominios de forma intuitiva
• Diferentes tipos de administración de DNS
• Modificación de contactos simple

Registración de Dominios Nuevos y Existentes

Aquellos clientes que hayan registrado su dominio a través de iWebreservation.com, pueden [...] Continue Reading.